Return and Refund Policy
Currently returns and refunds are managed on a case-by-case basis.
Shipping and Handling
Fowler's provides home delivery to addresses within Canada.
This site contains testimonials by users of our products which reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.
The testimonials on the site may have been submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials. Users are not paid for their testimonials. In cases where users received a sample product free of charge, this is noted within the posting of the review.
The testimonials on the site are not intended, nor should they be construed, as claims that our products can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition other than those specifically noted in the product monographs and/or packaging. No testimonials have been clinically proven or evaluated.
The medical/health information found on this site is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals.The use or relevance of any information contained on this site is solely at your own risk. The Site cannot and does not contain medical/health advice.
At Columbia Laboratories Canada, Inc. (“Columbia Labs”) we take seriously our responsibility to protect any personal information that is in our control. “Personal information” is information about an identifiable individual, such as your name, address, email address, or phone number. It also includes comments or inquires you have made about our products or services when such comments or inquiries are linked to you.
Collection of Information
Columbia Labs only collects personal information about individuals when specifically and knowingly provided by such individuals. For example, when you register for our Fowler's Digest® newsletter, you will be asked to provide personal information such as your name, postal code, e-mail address, date of birth, gender, and/or phone number. Registering on the Columbia Labs website, and/or our subsequent social media sites, may allow you to participate in various activities on the Site such as taking advantage of promotions, entering contests or sweepstakes, responding to surveys, uploading videos, posting messages or subscribing to e-newsletters or other mailing lists. Columbia Labs uses the Site to provide Columbia Labs's services.
Disclosure of Information
We may transfer personal information to outside agents or service providers that perform services on our behalf. For example, mailing, marketing, contest management, administration of marketing promotions, or similar services. We take the necessary precautions to ensure that your personal information that may be collected, used, disclosed, accessed, stored or otherwise processed by the service provider on our behalf is protected and not used or disclosed for purposes other than directed by us. In addition, we may disclose your information to third parties, but only:
- Where required by applicable laws, court orders, or government regulations; or
- When we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the rights of Columbia Labs or to anyone that could be harmed by such activities.
In addition, we will make full use of all information acquired through this Site that is not in personally identifiable form.
You can unsubscribe from receiving marketing communications from us by clicking on the unsubscribe link in any email marketing communication found at the bottom of each email or you can send an e-mail to email@example.com with the word “Remove” in the subject line. Further, if you do not want your personal information shared with third parties in the manner discussed in Section 3, “Disclosure of Information,” please notify our Chief Privacy Officer at Columbia Labs through the contact information in Section 10, “Contact Us” below.
Security of Information
Personal information collected through the Site is secure and is maintained in a manner consistent with current industry standards. Your personal information is protected in several ways. For example, your personal information resides on a secure server that only selected Columbia Labs and contractors have access to via secure password. We also encrypt your personal information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:
- There are security and privacy limitations of the internet which are beyond our control;
- The security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed; and
- Any such information and data may be viewed or tampered with in transit by a third party.
Passive Information Collection
When navigating through a website, certain information can be passively collected using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, Google Site Stats, and navigational data collection. This Site may use Internet Protocol (IP) addresses to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve services to our consumers.
This Site uses session cookies and Google Site Stats to improve navigation on websites and to collect aggregate statistical information. This Site also uses persistent cookies to store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., username), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences.
This Site uses internet tags to tell the website server information such as the IP address and browser type related to the visitor's computer. This Site also uses navigational data and Google Site Stats for system management, to improve the content of the site, market research purposes, and to communicate information to visitors.
In order to provide a more personalized advertising experience for previous visitors and potential visitors, this site uses Google Analytics Advertising Features, including: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. You can opt-out of these Google Analytics Advertising Features through Ads Settings, and/or Ad Settings for mobile apps. You can also implement the Google Analytics Opt-out Browser Add-on, which can be downloaded here: https://tools.google.com/dlpage/gaoptout/
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. We never collect or maintain information at the Site from persons we know to be under age 13, and no part of our Site is designed to attract anyone under age 13. Please do not communicate with or contact us if you are under age 13 without the consent of a parent or guardian.
You can contact us directly to learn if we are keeping personal information about you. If Columbia Labs does have personal information about you, we will provide you with a readable copy of such personal information at your request.
Factual errors in your personal information, including information that is out of date, can be corrected by sending us a request that sufficiently details how your personal information should be corrected. We encourage you to promptly update your personal information with us if it changes.
You can contact our Chief Privacy Officer at the address below:
Columbia Labs, Inc.
2625 Regina Street Suite 408
Ottawa, ON K2B 5W8
Attn: Chief Privacy Officer.
You may also contact us via e-mail at firstname.lastname@example.org or by telephone at toll-free 1-888-566-6682.